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FAQs
Frequently Asked Questions.
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FAQ About Rapporium
Rapporium is a D2C jewelry manufacturing brand from India, Having experience of more than 2 decades. Offering high-quality hip hop jewelry at an affordable price to customers in the USA, Canada, UK, EU & more.
What a customer need? Quality Products with Best Customer Services at Affordable Price, isn’t it? We’re here to solve this simple thing. We are not creating difference but we aim is to provide the most value of your bucks!
Finest materials, experienced artisans, attention to minimal details, manufacturing with care and precision & super dedication, these are our core values.
High quality, authentic and affordable hiphop jewelry, direct from the manufacturer, with exceptional customer service and fast shipping. No retailers markups – NEVER,
Rapporium has 15+ years of experience in the fine jewelry industry, with a focus on creating high-quality hip hop jewelry for customers.
Buying from a brand like Rapporium ensures you get high-quality, authentic hiphop jewelry at affordable prices. We offer direct manufacturing, a wide range of products, and hassle-free online shopping, with a focus on customer satisfaction.
Rapporium sources all of its materials from trusted suppliers and manufactures its jewelry in-house to ensure the highest quality and authenticity. All Rough Diamonds are kimberly process Certified & sustainably sourced.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
Order Process & Payments FAQ
After you place an order, we begin our process of custom crafting and manufacturing your jewelry piece. Our team of experts will carefully inspect and verify the quality of the jewelry before it is shipped to you. You will receive a tracking number to keep you informed about the delivery status of your order.
At Rapporium, we complete orders by following a simple and straightforward process. Once you place an order on our website, our team of skilled artisans starts crafting your piece of jewelry. We use high-quality materials and follow strict quality control standards to ensure that your jewelry meets our high standards.
Once your jewelry is ready, we carefully package and ship it to your doorstep. We provide tracking information so that you can keep an eye on your package and know when it will arrive. If you have any questions or concerns about your order, our customer service team is always available to assist you.
Sure, please make an video call appointment by clicking here
Yes, we only manufacture high quality real jewelry made with real gold, silver or platinum. All comes with a quality stamp.
You can track order once it’s shipped. Click here to track.
Sure, just leave us a message whenever you need pictures of your order. Or, you can add a note at the time of placing an order by saying “please send videos of the product before shipping”. Please provide your whatsapp or telegram number to send videos/pics.
We accept, paypal, all type of credit and debiit cards.
Yes, we mostly runs discount programs, check current discounts here
Handling, Shipping & Delivery FAQ
Generally, it takes approx 2 weeks to manufacture any piece of custom jewelry. However, in some cases it can be faster or takes longer too.
International shipping takes approximately 7 to 9 business days in most of the regions.
You’ll have the product on your hand in approx 3 weeks from the date of order. (count it longer if you modifies designs or anything in your order)
We mostly ships with UPS, FedEx or USPS.
All the orders are 100% insured until they reaches to your door. You’ll get 100% money back or replacement if your order doesn’t reaches you.
We provide free international shipping to more than 50 countries in the world, including USA, Canada, UK, Australia & more.
We’ll not be responsible for any duty/taxes charged by importing country customs. As it’s widely unorganised charges, we can’t estimate that for each countries. (For USA, import duty is approx 6%)
Custom Jewelry FAQ
Place your custom order request here
Sure, without checking CAD Designs, there’s no meaning of making customs. We want to offer you the best and as per your referances.
Yes, you can request for design updates 2 times for a single request.
Designing takes effort & costs. We takes some design charges but we do refund it towards your order if you places one.
All precious metals, Silver 925, 10K Gold, 14K Gold , 18K Gold, 22K Gold & Platinum 950
Natural Diamonds, Lab grown CVD Diamonds or moissanite, we offer them all.
Quality & Authnticity FAQ
Yes, all our jewelry will come with authenticity certificate by Rapporium’s Lab. Additionally, we also offer IGI/SGL certification on request. (It’ll add days in processing time )
At Rapporium, we follow strict quality control standards to ensure that our customers receive the highest quality products. All of our products go through a rigorous quality control process, starting from the sourcing of materials to the final product. Our quality control team checks for the authenticity of materials, the precision of cuts, and the quality of the finish. We use the latest technology and techniques to ensure that our products meet our high-quality standards.
Yes, we do not manufacture or sells any machine made jewelry. All our jewelry is handmade , hand crafted by expert artisans.
Yes, we offer engraving services at free of cost. You can request either via product page or add a note on checkout page.
Cashback Offer / Rap Points FAQ
Rapporium offers 5% cashback on each orders via website as “Rap Points” as loyalty bonus which can be redeemed on any next purchases, valid lifetime.
Rap points is a name of our loyalty program points, which you can earn on every order you place with Rapporium.
It’s simple. On cart or checkout page, you’ll be asked to redeem points. Add the value which you want to redeem. I.E If you’ve a balance to 500 Rap points, you can redeem all or partial. And, the same amount will be deducted towards your order amount.
No Glitches, your Rap points are valid lifetime, as we want to offer you full convenience on when to spend them.
Sorry, Rap Points is a loyalty bonus you received from us. It can not be converted to cash or can not be transferred to any other account.
You earn 5% cash back on almost all orders from us. However, some orders may have higher or lower cash back, which you can see clearly on product and cart pages before you order.
Click here to check all details about Rap Points, balances & history.
Refer A Friend Program FAQ
The Rapporium Referral Program offers a 5% extra discount to referred customers via a special coupon code and gives the referee a 5% cashback commission when the referral places an order as a loyalty bonus.
Click here to refer your friends to rapporium.
You’ll receive a 5% cashback when your friend orders from your referral code. I.E you’ll receive 100$ as Rap Points when your friend orders worth 2000$.
You’ll get your commission as soon as your friend get delivery of the order.
Your friend will receive an additional 5% discount on any products.
Layaway/Deposits Plan FAQ
At Rapporium, we offer a layaway plan where customers can reserve an item they want to purchase by making a deposit and paying off the balance over time. This allows customers to purchase the item they want without having to pay for it all at once.
Go to any product and choose how you want to pay by selecting the plan that suits you best.
You can get max 4 months layaway plan. However, if you need more time, please reach us and we’ll do the best possible time.
Check layaway plan terms here
Returns, Refunds & Cancellation FAQ
We take the maximum care of your orders so that you never need to return any products. However, if you’re not 100% satisfied with the product, you can return the item in 14 days after delivery.. You can read more about our refunds & returns policy here (please note that custom orders can’t be returned as they are specifically made for you)
We’ll bear the cost of return if the product you receive is different that you ordered or having some manufacturing defect. If it’s just a change of mind return, you’ll have to bear return shipping charges.
Please email us at [email protected] with all details to make a return request.
Once we receive the return shipment, we’ll inspect it and you’ll receive refund in 48 hours if everything is perfect.
No, we don’t offer exchanges as it’s an international transactions.
You can cancel order before shipping of the product. However, custom orders can’t be cancelled as they are specifically made for you.
